CANCELLATION OF AN ORDER

In case you wish to cancel your order, get in touch with customer care through WhatsApp or call within 24 hours of the placement of order or before the order is "Shipped" whichever is earlier. The number for the same is +91-9990156633.

Muddy Water Cosmetics will not be able to cancel any order after it has been shipped.

If your cancellation request is accepted there are no cancellation charges applicable on your refund. 

In case of cancellation of prepaid orders, a refund of your amount will be processed within 5- 10 business days. 

EXCHANGE / REFUND / RETURN POLICY

Since skincare is a hygiene product category, we do not accept return or exchange. 

Though we strive to give you the best customer experience each time you shop with us, there may be some unfortunate cases where the products you receive may be damaged during transit or spoilt. In such scenario, give us a call or message on WhatsApp within 24 hours of delivery at +91- 9990156633.  

Refund will be provided subject to the following terms:

• Product refunds are subject to inspection and checking by Muddy Water Cosmetics.
• In case of a damaged product claim, you will need to provide the package opening video/pictures clearing showcasing that the product was damaged before the package was opened by you.
• The evidence provided will be checked by Muddy Water Cosmetics personnel and refund will be accepted or rejected accordingly.
• Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange / Refund / Returns Policy.
• Skincare is a subjective and personal preference. Hence no refund will be provided in case you claim to simply "dislike" the product or fragrance.
• Cash on Delivery (COD) convenience charge of Rs.40 may or may not be included in the refund value of your order whether this has been waived off while placing the order or not as these are non-refundable charges. It may only be waived off by Muddy Water Cosmetics in good spirit and cannot be demanded.

For any queries regarding Returns / Refunds, please message on WhatsApp or call on +91-9990156633