CANCELLATION OF AN ORDER

In case you wish to cancel your order, get in touch with customer care through mail/telephone within 24 hours of your placement of order. Muddy Water Cosmetics will not be able to cancel any order after 24 hours of your placement of order. If your cancellation request is accepted there are no cancellation charges applicable on your refund. 

In case of cancellation of prepaid orders, a refund of your amount will be processed within 5- 10 business days as per our Exchange / Return policies. 

EXCHANGE / RETURN POLICY

Though we strive to give you a great customer experience each time you shop with us, we exchange the product in case of any problem or quality issue with the product. All you need to do is give us a call within 24 hours of delivery. Our customer care details are +91- 8882634612.  

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused condition, and subject to the following terms:

• Return/exchange/replacement for goods/merchandise are subject to inspection and checking by Muddy Water Cosmetics.
• Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange / Returns Policy.
• Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• The final price of exchanged products should be equal to or more than the price of returned items.
• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
• Do give us a call and we can help you with the steps to follow in case of exchange/return. Steps are also listed below:

o    Place your item in its original packaging.

o    Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.

o    Keep the product and the package ready for pickup by Muddy Water Cosmetics.